Suncity

Welcome to Nextpower!
 
Home> Support > Warranty
Warranty

To ensure you receive the most reliable service, many of our products can be repaired through our global network of Authorized Service Centers (ASC). Next Authorized Service Centers (ASC) repair in-warranty and out-of-warranty products or products that have failed due to non-warrantable parts or conditions.

Please contact service@sznextpower.com if your product is in warranty. You must have product part number and proof of purchase or date of vehicle registration at the time of your call. We cannot assist without this information.

Authorized Service Centers do not supply or sell parts, boards or components to third parties; their mandate is to repair certain Next Power products to factory specification.


Here’s the warranty claim form that you have to fill in for guarantee.

 
Contact Information
 
Product Information
  • Model Name: *
  • Product Serial Number: *
  • Installation date: *
  • Installation site
    (City,Town):
    *
  • Load type: *
  • Load level/Load percent: *
  • Battery brand/Spec: *
  • Battery numbers: *
  • Failure date: *
  • Warranty or not: *
  • Fault code /Warning
    code on LCD Display:
    *
  • Problem description
    /Symptoms:
    *
  • Defective parts
    (Or PCBA serial No. ):
    *
  •  
 

If your Next product does not appear on the list above, there is no Authorized Service Center for that product. For in-warranty products, please follow the warranty service instructions in your product user guide. For out of warranty products, please contact customer service with the serial number and model of your Next product for replacement options.

Note: In order to protect our intellectual property, Next does not release schematics, part lists or wiring diagrams to the public. Next does not sell internal parts to the public. If you need an internal part replaced, your inverter will need to be serviced by an Authorized Service Center or at the Next factory.

 
  • How to Install Brainy-S 2?
    This video explains how you can install Brainy-S with ease. Learn how to size solar panels, battery bank and solar charge controller with it.
  • How to Install Brainy-S 1?
    This video explains how you can install Brainy-S with ease. Learn how to size solar panels, battery bank and solar charge controller with it.
 

Tel: +86 (0)755 8465 1760

Address: 13/F,Block B,Dadan Industrial Park,No.503, JiHua Rd,LongGang District,Shenzhen,China, 518129

E-mail: info@sznextpower.com

Suncity ,